Welcome to our Help Center! Before reaching out, please take a moment to review our FAQs below. Most answers regarding production timelines, order changes, and sizing can be found right here.
Orders & Production
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How long does it take for my order to ship? Because every single item is custom-printed on demand specifically for you upon order placement, please allow 2 to 5 business days for production before your order is handed off to the shipping carrier.
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Can I change or cancel my order after it is placed? Because our production partners process orders quickly, cancellation or modification requests (such as changing a size, color, or shipping address) must be submitted within two (2) hours of placing your order. Once an order enters production, it cannot be cancelled or altered.
Shipping & Delivery
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Where do you ship? We currently fulfill and ship orders exclusively within the United States.
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How long will domestic shipping take? Standard domestic transit typically takes 3 to 7 business days after production is complete. Overall, please allow 5 to 12 business days from the date you place your order for your items to land on your doorstep.
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What if my tracking says "Delivered" but I haven't received it? Please check your surrounding property, parcel lockers, and with household members or neighbors, and allow two additional business days as carriers occasionally scan packages prematurely. We are not responsible for lost or stolen packages once a carrier officially confirms delivery to the correct address provided at checkout.
Returns, Exchanges & Replacements
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What is your return policy? Because all items are custom-printed on demand, all sales are final. We do not accept returns, issue refunds, or offer exchanges for buyer’s remorse, change of mind, incorrect size selection, or customer address entry errors.
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How do I choose the right size? Detailed sizing charts (measured flat in inches and centimeters) are provided on every product page. We strongly recommend measuring a favorite garment you already own and comparing it to our charts prior to checkout, as we cannot issue replacements for items delivered in the exact size ordered.
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What if my item arrives damaged, defective, or incorrect? We stand behind the quality of our products! If your item arrives with a print defect, manufacturing flaw, physical damage, or if you received the wrong item/size, please contact us within 14 days of delivery. Be sure to include your Order Number and clear photographs showing (1) the issue/defect and (2) the garment laid flat with the size tag visible. Upon verification, we will issue a free replacement at zero cost to you!
Still Need Assistance?
If your question wasn't answered above, please send us a message using the form below! Be sure to include your Order Number (if applicable) so our team can assist you as quickly as possible.
(We aim to respond to all inquiries within 24–48 business hours.)